South Africa delivery
Orders are prepared in 1-2 business days and standard transit usually takes 2-7 business days after dispatch. Remote-area or supplier-led delivery may take longer.
Delivery charge at checkout
The delivery charge for the order and destination is shown in the connected secure checkout before payment. Malabie does not advertise an unverified free or flat delivery rate.
Seven-day online returns
Eligible online purchases may be returned within seven calendar days after receipt. Change-of-mind goods must be unused, complete, and in saleable original packaging.
Defective or incorrect goods
Defective, unsafe, or incorrectly supplied goods are handled without a return charge where South African consumer law applies. Statutory rights are not reduced by this policy.
Return process
Contact us before sending an item.
Start the request through the Malabie contact page within the applicable return period and include the order reference, product, reason for return, and supporting photographs when the item is defective, damaged, or incorrect. Wait for return instructions before dispatching the product.
For a change-of-mind return, the customer arranges and pays the return delivery. The item must be unused, uninstalled, complete, and securely packaged with its original accessories and documentation. A full product-price refund is processed after the returned item is received and its eligibility is confirmed.
If an item is defective, unsafe, or was supplied incorrectly, Malabie will arrange the appropriate no-charge return path where required by law. South African statutory remedies for defective goods, including applicable repair, replacement, or refund rights, remain available beyond the seven-day change-of-mind period.
Returns may be limited where permitted by law for customised goods, opened hygiene-sensitive products, digital goods, or products that have been installed, altered, damaged through misuse, or returned incomplete.
Start a return requestLast updated 26 July 2026. This policy is intended to work with, not replace, rights provided by the Consumer Protection Act and the Electronic Communications and Transactions Act in South Africa.